Return Policy

Returns

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 10 days of receipt for most items in new condition (Free return is available for quality problems only).

1. Please contact Customer Service (service@roseves.com), indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3.After we have provided you with the return address, please return your items within seven 7 days. 

4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account or exchange with new package for you after. Once your refund or exchange has been issued, you will receive a confirmation email.  

To be eligible for a return, your items must be in new, unused condition and in the original packaging. 

*Non-returnable Items:

  • We cannot accept returns for pierced earrings for health and safety reasons.
  • We cannot accept items that were purchase with store gift cards or store credits.
  • We cannot accept items that have been engraved, personalized or altered.
  • We do not accept returns we receive outside of our 10 days return policy. 
  • We do not accept returned items that were sent back by you directly without checking with us first.

Return Address

If you wish to return the items to the nearest return address, please contact uin customer team: service@roseves.com, our customer service representative will get back to you within 24 hours.

Note: Please do not directly send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refunds (if applicable)

We only provide free return to damaged/defective products during transit. You must attach a picture that clearly shows the damaged/defective items and describe the issue(s) with your item.

For other situation, customers will be responsible for paying for your own shipping costs for returning your items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

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