FAQs

Payment

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Secure payment withᅠPaypal,ᅠVisa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club.

Please try to refresh the page and complete the payment again. You may also try another cardor payment processor (such as PayPal). If the problem persists, please contact us anytime.

Shipping

Shipping is free from certain order values (depending on country) or may range from $ 10 – $20 one-off payments. Shipping prices depend on the country of destination and will be shown at checkout. Please check our shipping info for more details.

You will receive an email from us with a tracking number when your order has been shipped.

Yes, we do. We offer International Free Shipping for orders over 💲199.

We currently deliver jewels to the following countries: United States, Canada, Europe (excluding Ukraine, Turkey and Vatican), UAE, Saudi, Kuwait, Qatar, Australia, New Zealand

Please allow between 1-2 Business Days for your tracking number to update once you receiveyour tracking number by email.
If you don’t see the email in your inbox try checking your spam folder oradd service@roseves.com to vour safe sender’s list.
For shipping information, we recommend you track on thesite: https://www.17tracknet/en/
For other inquiry, please email service@roseves.com

Products

We have a stunning selection of gemstones each with their own magical properties and unique beauty. We offer the following stones: Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Organic Pearls, Natural Sapphire, Natural Emerald, Lab Grown Sapphire, Lab Grown Emerald and a range of Crystals. Please refer to the individual product descriptions for more detail.

Our jewelry is made from a range of precious metals, including the following: 925 Sterling Silver, Platin-plated 925 Sterling Silver, 18k Solid Gold, 18k Vermeil which is 925 Sterling Silver plated in 18k Rose and Yellow Gold. There is no nickel present in our jewelry.

Lab-grown Sapphire/Emerald are created in a controlled lab setting from real Diamond seeds. This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry. And the best thing: They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye. So why choose lab grown? ✔️ No mining required ✔️ 100% conflict-free ✔️ Less waste, lower emissions ✔️ Increased affordability

Returns

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.

Just send us an email within 10 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excluding the shipping fee in case you paid for shipping).

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